Shipping and return Policy
Shipping prices will be calculated in the check out process and prices will depend on delivery country. If you cant find the shipping price for your country, or want to hear more about other shipping options, please contact our customer service: Info@NoVi-Fitness.com
Please allow 1-2 business days for processing of online orders on products in stock. Once your order is shipped, tracking information will be emailed to the email address the customer provided during checkout. Delivery time depends on your country, but is normally 2-3 days.
During peak holiday times, please allow an extra business day for tracking information to be transmitted and shipment to be made.
Only products purchased from NoVi-Fitness.com or NoVi-Fitness.dk can be returned to us within 30 days of purchase. The ¬¬products must be in the original packaging, unopened and unused for returns. If the product was defective or damaged during shipment, you will receive a refund for the returned item via the original method of payment, once photo of the damage item is submitted via email. Please note return shipping fees are at the customer’s expense and are non-refundable.
How to Return
If you wish to return an item, please contact Info@NoVi-Fitness.com. You will be provided with a return form that must be completed to fulfil your request. Use the original packaging (if possible), include the return form and item(s) to be returned, and seal the package securely with tape. We recommend using protective packing materials to minimize any damage to the product(s). Remove any other labels from the package. For your protection and to ensure prompt delivery, we recommend that you send your return via our shipping deals, contact us to hear the current price. Retain the receipt for your records. NoVi-Fitness is not responsible for return postage, the cost of insurance, or lost or undelivered items.
Send the package to the following address:
Poul Larsens Vej 22
8600 – Silkeborg
Processing time for returns is usually 7-14 business days from the time the return package is received. We will refund the purchase price for the item(s) plus any tax paid, less any discounts, rebates, credits or refunds already given to you in connection with such products. The original shipping and handling charges, if any, will not be refunded. An email will be sent to confirm receipt and processing of your return request.
For any questions, please contact Info@NoVi-Fitness.com. Business days are from Monday to Friday, excluding federal holidays within Denmark.